![]() Click the Receive access key button and save the request access file to computer memory (a file with the FDERTC extension).Select the Specify device access key manually option.If you want to start the recovery procedure, do the following:.If the system hard drive was corrupted and Authentication Agent account data has been lost, you must obtain an access key from the corporate LAN administrator to restore data on an encrypted device. This method is possible only when restoring data on a system hard drive. If you want to restore data using an Authentication Agent account, select the Use Authentication Agent account settings option and enter the credentials of the Authentication Agent.Click the Unlock or Decrypt button depending on the results of diagnostics.Click the Fix MBR button if diagnostics of the encrypted system hard drive has returned a message about problems involving the master boot record (MBR) of the device.įixing the master boot record of the device can speed up the process of obtaining information that is needed for unlocking or decrypting the device.The utility will save an archive with files containing diagnostic information. If you want to import diagnostic information, click the Save diagnostics button.If the computer does not have access to Kaspersky Endpoint Security encryption functionality, the Restore Utility prompts you to decrypt the device. While unlocking the device does not decrypt it, the device becomes directly accessible as a result of being unlocked. If the computer has access to Kaspersky Endpoint Security encryption functionality, the Restore Utility prompts you to unlock the device. Click the Scan button to allow the utility to define which of the actions should be taken on the device: whether it should be unlocked or decrypted.In the Restore Utility window, from the Select device drop-down list select an encrypted device to which you want to restore access.This file is created by Kaspersky Endpoint Security. ![]() Run the file named fdert.exe, which is the executable file of the Restore Utility. ![]() To restore access to an encrypted device using the Restore Utility: To reduce the risk of unauthorized access to such data, you are advised to restore access to encrypted devices on trusted computers. The data needed to restore access to encrypted devices using the Restore Utility resides in the memory of the user's computer in unencrypted form for some time. This prevents the drive from being encrypted again. Copy the Restore Utility to a computer that does not have Kaspersky Endpoint Security encryption components. ![]()
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